USER SUPPORT TECHNICIAN (NOC-22221)
- 16426417 CANADA INC. O/A SMART IT INNOVATIONS
- Brampton, Ontario, Canada
- Job ID : 387150
- Category : IT – Support
- Job Type : Full-Time
- Salary : $36.95 Hourly
- Anticipated Start Date : 2026-11-02
- Posting Date : 05 Jun 2026
- Expiry Date : 05 Jun 2027
Description
Overview
Primary Work Location
Unit -207, 24 Cadetta Road, Brampton, Ontario L6P 0X4, Canada.
No. of Working hours
7.5 Hours Per Day
37.50 Hours Per Week
Languages
English
Education
College/CEGEP
Experience
7 months to less than 1 year
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
Provide technical support to users for computer, software, hardware, and system-related issues.
Respond to user support requests by phone, email, online support tools, or in person.
Diagnose and troubleshoot problems with computers, printers, mobile devices, applications, and other IT equipment.
Install, configure, update, and maintain computer hardware, software, operating systems, and applications.
Assist users with setting up computers, email accounts, software, mobile devices, and network connections.
Troubleshoot basic internet, Wi-Fi, network connectivity, and access-related issues.
Create, update, and manage user accounts, passwords, permissions, and system access.
Provide guidance and basic training to users on software, applications, and IT systems.
Record user issues, troubleshooting steps, solutions provided, and follow-up actions in support records.
Escalate complex technical issues to senior IT staff or specialized technical teams when required.
Assist with routine system maintenance, software updates, security updates, backups, and basic system checks.
Provide technical support for cloud-based services, business applications, and other IT services provided to company clients.